Terms & Conditions
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About Us
She was constantly being asked for specialist clothing so decided to start from home Fantasy Girl.
It started with a government grant which kept us afloat in those early tricky days. By 1995 we were trading on the Net - we were one of the first online stores - and ever since that we have gone from strength to strength. In 1998 we opened our first shop where we added the name Lacies in Folkestone, Kent, England.
Our present website was relaunched and the company doubled in size in October 2009. This site is constantly updated ot give you the widest range of transgender and sexy products and we strive on rapid delivery.
Throughout our existence our motto has been to help serve the transgendered and others of the community without the prejudice which they often experience in other shops, at work, etc.
What we do care about is that you don't pay over the odds for shoddy goods. We won't sell you items that you won't wear or may you look silly. Likewise we won't sell anything that should only be prescribed by a medical specialist.
All our goods are sent out in plain unmarked parcels and your credit card iwll read FGL Folkestone which could mean anything !!
Yours sincerely
Sue Sheppard MA
Making A Purchase
We accept credit card payments securely online along with PayPal payments.
Shipping And Handling
We divide the world into four zones when calculating the charges for postage and packing:
United Kingdom
We despatch your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 28 days.
UK DELIVERY
For all orders under £30 we charge only £3.00, orders over £30.01 we charge £4.90
Special Delivery by next day 1pm guaranteed is £8.18
Saturday Guaranteed is £14.00
COLLECTPLUS
We offer this service simply order as usual but for the delivery address put in your local collectplus pick up point over 5,500 UK wide. Simply go to http://www.collectplus.co.uk and put you postcode in and choose the address you want paste this as delivery address. Then in the drop down on shipping option select collectplus
Standard Cost is £5.49p and takes 2-3 days for delivery. Note you have 10 days to collect the parcel.
EUROPE, USA & REST OF WORLD
We generally send by AirMail Prioirty International Signed for : in order words it is trackable and needs a signature upon delivery
European Union
United States and Canada
The Rest of the World
Charges are calculated as follows:
European Union - 7.5% of total order value (max: £30)
United States and Canada - 10% of total order value (max: £40)
The Rest of the World - 12.5% of total order value (max: £40)
A minimum charge of £5.00 applies to all orders.
90% OF ALL ORDER ARE DESPATCHED SAME DAY IF THERE IS A PROBLEM WE WILL INFORM YOU BY EMAIL OR PHONE
Delivery Schedule
We despatch your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 28 days.Some items like the Vee Strings are special order custom made please allow 2-3 weeks for these to be supplied.
NOTE FOR RETURNED ORDERS
We generally send by AirMail Prioirty International Signed for or UK signed for : in order words it is trackable and needs a signature upon delivery. If the mail is returned back to us we reserve the right to add a 10% Administration charge.
Back Orders
Tax Charges
Credit Card Security
Guarantee
Sue Sheppard MA
Owner, Fantasy Girl - Lacies
February 2017
Reaching Us
Lacies - FGL
127 Dover Road , Folkestone, Kent, CT20 1NL
Privacy Policy
a. Maintain items added to your shopping basket and general movement around the site.
b. Provide notices about site content and product restrictions.
c. Provide analytical data on visits and site usage.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Client confidentiality is of paramount importance to us. All our packages are marked with your address and a returns label of FGL, 127 Dover Road, Folkestone, Kent CT20 1NL only. There are NO indications of the content within the package or any advertising about the packages contents. Your credit card bill will show a reference of FGL for any purchases made through either our retail outlet or through this on-line service.
Returns Policy
FGL reserve the right to refund in part the price of the item(s) if the said item(s) have been used or damaged whilst in your possession. .We also reserve the right to add a 10% Administration chargePrior to returning the goods
We do not refund any
INITMATE ITEMS NON RETURNABLE
Any initmate item being worn as an undergarment cannot be returned. As well, any of our products are custom made and, therefore, are not returnable.
In returning item you NEED to obtain a returns note reference from FGL which must be stated on any accompanying documents or correspondence. Failure to obtain returns note reference will delay the processing of the details. You must ensure that the goods are returned to us using a recorded delivery service at your cost. If the goods are provided in error or are not of merchantable quality FGL will refund the postage cost in addition to any refunds. This does not affect your statutory rights as a consumer. All sale items are not returnable.
The address to send your returns are Returns Dept, FGL, 127 Dover Road, Folkestone, Kent, CT20 1NL, United Kingdom